Client : Tamdown Regeneration

Web : www.tamdownregeneration.com

Tamdown Regeneration is part of The Tamdown Group of construction companies

Based in Braintree, Essex, they work with Britain's biggest residential developers to build homes across the country.

Barratt Homes, Laing Homes, Westbury Homes and Wimpey Homes are just four of the property giants the company counts as its customers.

In addition to the regeneration business, which cleans derelict to enable these spaces to be used for redevelopment, the group includes a groundworks, civil engineering and concrete frames business Tamdown
Limited.

Successfully managing growth

The group first began using Maximizer when it launched Tamdown Regeneration in 2000. "Starting the business from scratch we needed to understand the market and keep records of our customers and our contact with them," explains Tamdown Regeneration director Chris Doré.

Three years later the group, which has grown significantly since the late 1990's, realised "our service to our clients needed to improve", says Chris, and the initial two user Maximizer license was expanded to more than 20 users.

"Maximizer has helped us prevent duplication of work and improved our customer relationships because we can now ensure different parts of the business don't call the same clients on same day," he explains.

Improving market intelligence

The company works in a business to business market, where a project can take more than two years from ttender to completion. Since the company started using Maximizer "our market intelligence has really grown," says Chris.

"We understand our clients better and our competitors' activities to a greater degree. It's also helped us identify where we need to concentrate our effort in terms of the tender process," he adds.

A successful partnership

Tamdown Regeneration is supported by Wavehill, who offers technical advice and help with staff training.

"Wavehill have been an enormous help. They offer us technical support when we need it. If someone raises an iissue they always deal with the problem efficiently and effectively. And they've made sure we get the most out of the software by helping us take advantage of product enhancements," says Chris.

A tool for business growth

Chris believes the company has only just started seeing the real benefits that Maximizer can offer. "I think we'll see an even greater return on investment as we continue to understand how to use it as a tool for our business."

User Verdict:

"Maximizer allows us to concentrate our effort, based on much clearer market information. We're in a position for the first time of having a tangible new business pipeline."