• Consultancy to improve network performance
  
  
• Disaster Recovery, Planning, Documentation, Procedures and Checklists
  
  
• Network fax solution
  
  
• Web Based offsite backup solution for Accounts data
  
  

Providing a service to mainly PLC listed clients this is one of the most highly regarded chauffeur companies in London, having built it's reputation by working to the highest standards of quality and courtesy.

An ISO 9001:2000 Accredited Company that embraces new technologies by using fleet tracking and online booking systems.

Client was unhappy with existing IT Support company. Response times were poor, problems were never resolved correctly and sometimes the fix created more chaos than the initial fault.
Wavehill was brought in to create network stability and provide consultancy and support and rebuild confidence in IT systems.

Trend Client/Server Antivirus solution was installed across all Servers and PCs in the LAN.

Windows Software Update Server (WSUS) was deployed to automatically download and distribute approved Windows Updates to the user PC's, ensuring all Microsoft Windows Security Patches and Service packs and were always current.

An additional ADSL line was installed and user Email and Internet traffic was separated to eliminate delays to and from the online tracking system; also both firewalls were also upgraded.

Trend Web Security Suite was put into place, monitoring web site usage and protecting against Spyware and preventing against users browsing company prohibited web sites.

The existing unstable fax solution was replaced with GFI Faxmaker 12, integrating a fax solution into Outlook via the Windows 2003 Active Directory.

Server monitoring software was configured to run regular checks and to set alerts to administration should any faults be found.

Wavehill worked with the client to document all setup procedures and IT checklists, which eliminates the need for constant phone calls to Wavehill for regular IT issues.

An offsite backup solution was put into place, where backups of Sage are automated to upload to a secure offsite Server, meaning in the event of a disaster this accounts data is quickly recoverable.

Users are no longer frustrated by continual system crashes and are able to work in a more productive manner.

All PC's stay Virus and Spyware free and Windows Patches are never out of date.

Internet bandwidth is no longer an issue and the network is stable, with proactive health checks taking place on all PC's and Servers.

The Fax Software simple to use and manage, and user network support incidents were reduced by over 90%.

Ongoing consultancy and support is now provided on an ad hoc basis.

Until Wavehill came along we were living an IT nightmare, experiencing all the problems in the IT world on a very regular basis.
Wavehill, through their knowledge, experience, efficiency and professionalism have completely stabilised and secured our entire IT infrastructure and we now run an extremely watertight complete IT system.
The days of constantly putting out IT 'fires' are well and truly over, and now that I only have to deal with occasional system 'glitches', I can spend my time working with Wavehill on proactive enhancements which will make our systems better and better, enabling us to keep at the forefront of technology.
I highly recommend Wavehill to sort out all of your IT problems." - Operations Manager