Maximizer CRM Enterprise Edition:
Customer Relationship Management Software with more Sophisticated CRM Processes

Today’s demanding medium-sized businesses are challenged with competing in a fierce market against large enterprise counterparts.

Having more sophisticated customer relationship management software and automation is critical in fostering team collaboration and efficiency, and creating the kind of customer loyalty you need to continue to grow your business.
If your team needs access to customer relationship management software from anywhere, and you need to monitor all the critical activities in your business in real-time - with a low total cost of ownership that fits in your budget - Maximizer CRM Enterprise Edition is for you.

Maximizer CRM Enterprise Edition provides your staff with All Access licensing through Windows Desktop,Web Access and BlackBerry smartphones.
Powered by Microsoft SQL Server for enterprise-class database management, security, and reporting, Enterprise Edition includes a Lite Edition of Workflow Automation powered by KnowledgeSync. Enabling you to automate customer-facing processes and monitor critical activities in your business - before it’s too late. Maximizer provides true customer relationship management software with real-time collaboration and business intelligence for the most demanding of growing, medium-sized businesses.

Maximizer CRM Enterprise Edition features

Account & Contact Management

1. One Holistic View - Companies , Contacts & Individuals
2. Notes - automated or manual entry
3. User Defined Fields- tag records for simple searching and list building
4. Documents & Emails- save all correspondence  for clients from within Max or Outlook
5. Build Hotlist tasks  to manage your day
6. Shared  Calendar - Sync with Outlook
7. Multiple clients can be assigned to one diary appointment
8. Email and pop up reminders
9. Microsoft Office® integration
10. Computer telephony integration (CTI).

Sales

1. Help your sales executives and sales teams meet and exceed revenue targets
2. Centralise information from multiple sources, into one, convenient, action-oriented workspace
3. Lead management
4. Ppportunity management and monitoring
5. Sales quota management
6. Territory management

Marketing

1. Automated Email  sending by HTML or Plain Text
2. Target precisely with list management to maximise response & ROI.
3. Send in Batches and Managed time frames
4. Save target lists as Favourite Lists
5. Marketing automation

Customer Service & Support

1. Effectively optimise service resources and frontline service representatives
2. Dramatically increase productivity and improve customer satisfaction
3. Case management - case can be assigned, escalated and resolved
4. Customer self-service
5. Knowledge Base

Business Intelligence

1. Over 175 Standard Reports
2. Simple Export to Excel Button
3. Purchase Crystal Reports for Maximizer to write your own custom reports
4. Fully customisable Dashboard functions

Workflow Automation

Adds ones available for process automation and business activity monitoring.

Customization & Integration

Maximizer is built on Ms SQL and can be easily customised to match your unique business processes. Out the box most CRM’s will meet nearly all of your needs but where you have specific business related requirements Wavehill can write specific forms and additional modules within the Maximizer database.

Out of the box Integration with Microsoft

1. Mail Merge through Ms Word
2. Export to Ms Excel
3. Send and Receive email saved from Outlook and save to Maximizer
4. Sync Outlook Calendar with Maximizer Calendar

Phone 020 8293 0100or e-mail for more information or to request a demonstration.