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Wavehill provide small and medium-sized businesses with access to
a wide range of skills and knowledge, from IT project management
to development and technical support skills. Our team of engineers,
developers and consultants can provide you with everything normally
associated with running an internal IT Department for a fraction
of the cost.
We offer flexible and affordable support options:
Unlimited Remote and Onsite support -
Site audit required to quote (we don’t charge to understand
your needs).
Unlimited Remote support – chargeable
site visits. – Site audit required to quote (we don’t
charge to understand your needs).
Capped remote hours – starts at
just £199 per month.
– includes bi-weekly remote server maintenance checks + 4
hours support. Site visits are chargeable.
Monthly onsite visit and capped remote support
– starts at just £375
per month – includes one ½ day visit per month + weekly
server maintenance checks + 4 hours of remote support.
Time/cost – Call us when you need
us, we charge in increments of 5 minutes.
At Wavehill we have total belief in our ability to deliver quality
service and support, for this reason we offer a 60 day rolling contract.
You work with us because you “like us” not because you
are tied into a lengthy contract.
When things go wrong you need somebody reliable to turn to, and
with our emergency response we are only a call away.
Fortunately the majority of issues can be addressed online. With
our remote support package we can take charge of your IT from our
support centre and resolve the issue within minutes, keeping the
amount of downtime your business experiences to an absolute minimum.
Networks and servers are not supposed to be left to run themselves,
with IT called when things go wrong.
Sometimes that might be too late and recovery can be a long painful
and expensive experience.
Wavehill believes that to ensure stability of your systems, regular
monitoring of backups, Virus Updates, and fitting Windows patch
management is needed. Our affordable support contacts ensure your
systems stay healthy and keep running the way they should.
Wavehill have a web based support logging system, each case generates
a support number and our team are notified by email, you can follow
the progress of the case online. You can of course phone and email
support issues as well.
Our engineers work is logged against a system generated support
case and a report is generated monthly for you to see where our
time has been spent and on what issues.
Is your network performing the way it should? Wavehill can perform
a thorough audit of your internal systems, and will provide a detailed
report where improvements can be made and security can be tightened.
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