IT Support Contracts
Our IT support contracts are first and foremost flexible. Business success depends on fast and reliable computer systems. Let us take care of the IT and you take care of your business. We believe that IT support should offer solutions to IT problems without running up a huge bill. Whether its prepaid or 60 day’s rolling contract we guarantee you’ll see the value.
Wavehill IT support contracts allow us to put our people in your office whether it is once a month or once a week. This allows us to carry out proactive maintenance, backup testing and general support. We learn about the way you work, offering advice and on the spot training to improve your relationship with the IT systems you use.
Choose what you want from your IT support then pay accordingly. Without long-term, fixed-rate agreements that end up with you paying for services you don’t potentially need or use. Each option offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We can take responsibility for all your IT needs or simply support your existing in-house person/team.
Flexible and affordable IT Support options from Wavehill
- Unlimited remote helpdesk.
- Onsite support, central London based technicians available weekly, monthly or quarterly.
- Monthly fixed hours with capped fees.
- Regular scheduled onsite visits & remote helpdesk.
- Pre-paid options.
Your service includes
- 60 day rolling contract.
- Emergency support.
- 24/7 Proactive monitoring.
- Support case logging, every issues has a case.
- Time logging, every action gets an update against your case.
- System audits.
- Ongoing expert IT consultancy.
The all rounder
- We look after your staff when they have a technical problem, if it’s broke we fix.
- How do I? Is it possible? Where’s my file? We look after your staff when they have a functionality question.
- We setup technology on PC’s, Mac’s, Laptops, Tablets and Phones.
- We manage all your service renewals, notifying you in plenty of time to renew or change.
- We manage and support the back office equipment (servers, switches, routers) that provides the network for your office IT to work.
- Regular maintenance checks to ensure all stays healthy with an early identification system where growth is exceeding implementation.
- If something fails we provide recovery or replacements to get you back working ASAP.
- We have a 24/7 monitoring service that tells us if something is not working and we can fix before any time is lost.
- We look after decision makers. Tell us what you need and we’ll provide consultancy, explaining options and costs to deliver the systems you need to run a successful business.
- We speed up your working processes by program systems – simple and easy to use wizard driven forms that save many man hours of data input and duplication.
- We write one (magic) button reports to gather information from various sources to help you deliver the company picture.
- We design interactive websites.
- We design interactive websites that communicate with your database.
- We help you implement CRM systems for prospect and clients to match you own sales, service and marketing needs.
- We purchase best price IT equipment to suit your need and budget.
- We love Dell as their products are well made, great value and come with a 3 year onsite warranty. Not a return to base policy as with many other suppliers