Maximizer training is essential to full fill the maximum return from your CRM system.
At Wavehill we put years of experience of learning everything there is to know about the Maximizer CRM products into a special Maximizer training package for new and existing users, helping clients to gain a better return on their investment and to:
- Learn the structure and best practices
- Provide a database that delivers targets for marketing campaigns
- Provides a sales opportunity pipeline that delivers results
- Understand the meaning and implications of a real-time database
- Be able to follow your business processes with ease
- Generate simple reports to drive your business
- See the benefit of output through input
- SAVE YOU TIME
Maximizer training will enable you to fully utilise this very powerful tool
The user friendly system is easy to use and learn but it is possible to get it wrong. Do you sit and think I’m sure there’s a better way of doing this ?
Our knowledge and experience working with Maximizer means we know what is possible out of the box, how to work around issues and the quickest ways to action a particular task. If it can’t be done “out-the-box” we can program so you get what you need quickly and efficiently. Our training is focused on delivering how to use and Maximizer whilst delivering service to your clients. Wavehill use Maximizer as a CRM and Back Office system to manage our business relationships, leads and customers service.
The success of your Maximizer CRM database is all down to the people that use it!
Our training can take place remotely or in your office
Even if that means training in a live environment where phones are ringing. It’s not ideal but we are used to working this way where your need or convenience demands it. All Maximizer training courses are customised to meet the specific areas of interest for the attendees.
Each user should have a hands-on experience
Either directly or at least shared two users to one on a Maximizer installed computer. For the best results we feel the Maximizer training should be provided in groups of no more than six, we can train any number but feel from experience that the quality depreciates the higher the number of attendees per session.
Maximizer Users should be grouped by IT ability as we can only move as fast as the slowest user, and users who are more IT literate are then likely to click on and out of Maximizer, sometimes missing something important. Existing Maximizer clients don’t use all the functionality because they either don’t know it’s there or have been told it’s not possible.
At Wavehill we find in many cases, new users of existing systems have been trained by someone who was trained, by someone who has not been trained by a Maximizer professional. The in-house trainer passes on only the aspects of the system they use regularly and are comfortable with.
Maximizer Training – Basic
The objective of the Maximizer Basic Training course is to familiarise newcomers to the system with the basic functions of CRM for maximum productivity.
This enables you to get information into the CRM system in a correct format that will stop basic errors when entering data, which will hinder the full use and efficiency of the database in the future.
Wavehill will customise the training to meet clients needs, including elements or sales, marketing and customer service.
We are committed to working in partnership with our clients and can provide basic training to reflect your working processes so that first time users can get a first hand experience of work scenarios.
Maximizer Training – Sales Manager
Maximizer Sales Manager training focuses on the sales and marketing features of the CRM systems
Sales pipeline management and Marketing Campaign Manager features are covered in detail. This course is for any sales team whose objective is to manage the sales in their pipeline using best practice selling strategies and generate meaningful reports.
Maximizer Training – Administrator
Maximizer Systems Administrators might require further training on how to manage the administrative function
Ranging from security and access issues, backing up the database and how to manage the data package process for synchronising remote users with the main database. This also includes how to troubleshoot basic problems that might occur from day to day.
Maximizer Training – Advanced
If you have upgraded, the Maximizer Advanced Training will develop your users into Maximizer super users, understand the new features and develop existing best practices
The attendees are asked to put forward aspects from their original Maximizer version they would like to re-visit and develop as well as focusing on more advanced functionality.
If you are a new installation then Maximizer Advanced Training normally takes place between 2-4 weeks after Basic Training.
There is much to take in from the basic training and by having this additional session will leave you confident to take Maximizer into your organisations needs more precisely.
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What our clients are saying
"Maximizer has helped tremendously with the growth of our company. We are able to track detailed customer information on a daily basis which has made the working day far more efficient. The product’s flexibility and ease of use makes it a valuable tool in the workforce."
"Wavehill were entirely professional in their setup of our new Maximizer CRM and Server.
Through Maximizer CRM we are now in a position for the first time of having a tangible new business pipeline."
"Wavehill customised Maximizer so that it completely fulfils the needs of our customers and the sales teams. Notes which form part of our monthly customer reports are now completed in a consistent way and are compiled in a quarter of the time that it took before."